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Maintenance
Our Tenant Philosophy
At Get Let we strive to do everything better, and this absolutely includes service levels for our tenants.
We want our tenants to enjoy dealing with us, which is why we are committed to carrying out private viewings only.
Your move-in with Get Let is designed to be informative and stress free. We send you a highly detailed photo inventory in order to assist you when moving out. Each property has a designated Get Let relationship manager who will look to assist when required.
A lot can go wrong during a tenancy and we look to work with both tenant and landlord throughout.
In 2020 the Covid pandemic arrived and many of our tenants experienced very difficult situations as a result of sudden job loss. We worked hard to ensure that all those affected received what they were entitled to from the State. The result was that all of our affected tenants found solutions quickly, thus minimising stress.
Our maintenance division looks to send work orders to our carefully chosen contractors within the hour (during office hours), which ensures that your maintenance issues are addressed as quickly as possible. You are copied in on these emails so you can see that we have acted on your issue promptly.
We are bound to carry out an inspection of all managed properties bi-annually. We strive to make these informal and look to assist tenants wherever possible.
Tenant FAQs
1. What do I do if I have a maintenance issue?
Should you experience a problem with an appliance, an electrical or plumbing issue or any other problem that you feel requires a repair, then please go to our maintenance page to report it.
Please provide as much detail as you can and attach pictures where possible. If you tried to troubleshoot the issue yourself prior to contacting us, please provide details in your message of any action taken.
Please note: contractors prioritise call outs based on the nature of the issue. A leak or a heating issue will take priority over a slow dripping tap. You will be copied into the work order when it is sent out and you can call or email our office if you require an update.
Certain repairs on appliances & boilers might require contractors to order parts in. Our contractors do their best to provide a quick repair however time must be allowed for sourcing required parts. We appreciate your patience while we are trying to resolve the issue in hand.
2. How much notice am I required to provide if I decide to leave the property?
Should you wish to terminate your tenancy for any reason there are notice periods in place set out by the RTB. The amount of notice required depends on how long you have resided in the property.
Please refer to our Moving Out section for tenant notice periods.
3. Am I allowed to redecorate walls, drill into walls or hang pictures?
No decorating work, drilling or hanging pictures may take place without obtaining prior consent of the landlord. If you ask for permission rather than forgiveness at a later date then there will be no problems.
Please contact your Get Let relationship manager with any queries in relation to this, again we will do our best to facilitate your request.
4. Appliances care â Washing Machines, Dryers, Washer- Dryers, Microwaves, Ovens, Hoovers, Hobs and Cooker Hoods
Washer-Dryer: If there is a washer dryer in the property, please note that half of the washed clothes must be removed prior to a dry cycle running. Failure to do this will result in the appliance breaking.
Fluff compartments and filters on dryers should be emptied/cleaned regularly.
If you have a front-loading washing machine, always leave the door open after a cycle so the drum can dry completely.
Should you experience the washing machine not draining, this is most likely caused by something clogging the filter. To empty the filter you will need something to collect the water like a roasting tray and some towels. The lid of the filter is located on the bottom of the appliance, left or right. When you open the lid, you should see the filter cover. Place the towels on the floor and prepare your tray to collect the water coming out. Unscrew it counter clockwise slowly in stages, letting water out from the drum. You might have to empty the tray a few times to fully drain the appliance. Once you can fully remove the filter, see if anything is stuck inside. These could be small coins, hair bands, keys or similar items. Please empty the filter and try the drain programme again.
Cooker Hood: If your cooker hood has a filter (visible paper like sheet through the holes) this will have to be replaced regularly, ideally every 4-6 months. If it has stainless steel mesh, this can be washed by hand or in the dishwasher. Please keep the grease filters clean so the appliance works properly.
Bathroom extractor fan: Extractor fans naturally gather dust from the air when in operation and should be cleaned regularly to ensure they function properly. Keeping them clean is paramount to prevent mould forming on the ceiling and should always be turned on when shower is in use. It is recommended to leave it on for an extra few minutes if there is still excess humidity in the air.
Dishwasher: Please clean the filter of your appliance regularly. The filter is typically located on the bottom of the tray. It is also important to add/use salt to combat limescale and to protect the appliance.
Fridge-freezer: It is recommended you defrost your appliance at least once a year.
5. What if I lost keys or locked myself out of the property?
If you have lost your keys, please call our office during office hours and we will do our best to assist you.
If you have lost an apartment block key a new one will have to be requested from the management company. Your Get Let relationship manager can organise this for you.
If you have locked yourself out of the property after hours then you must call a locksmith to assist.
6. Am I allowed to sublet a room in the property?
Subletting is strictly forbidden without consent from your landlord. Please contact your Get Let relationship manager should you wish to sub-let or get somebody to replace your tenancy.
7. How do I clean wooden or laminate flooring
⢠Wipe away spills when they occur as this can damage the decorative surface layer of the flooring.
⢠Hoover the floor regularly.
⢠Mop the flooring once a month with a microfibre mop (damp not wet) using a product labelled as suitable for laminate flooring or hardwood flooring as applicable. Do not oversaturate the cleaned area as laminate/wooden flooring will absorb water and swell up.
⢠Donât use any abrasives and prevent sharp objects touching the floor covering. Stilettos or small stones attached to your shoes can damage your floors too. Keep a welcome mat by the front door.
⢠When moving furniture always lift, never drag furniture as it will most likely scratch the floor.
⢠Use floor protector caps or pads on the legs of your chairs and furniture.
8. What to do if I spot a leak?
If you spot a leak, quickly grab an old towel or bucket and place it in a way it can best collect the water. If the source of the leak is within your own property, please contact the maintenance team immediately so we can advise you on what to do next.
If the source of the leak is outside of your property, such as an apartment above, please notify the occupier of the apartment of the leak so they can act on it and notify our office for advice on next steps.
9. Who do I report a problem within the development I live in to?
Your first point of call is your Get Let relationship manager. Please consult them on the issue you are experiencing.
10. What do I do if I wish to replace/remove some furniture from the property I live in?
Generally speaking rental accommodation is âsold as seenâ. Speak with your Get Let relationship manager if you believe that items should be removed or replaced.
If you would like to leave any of your own furniture in the property after you vacate please notify your property manager as soon as possible to allow arrangements to be made.
Moving Out
Should you wish to terminate your tenancy for any reason there are notice periods in place set out by the RTB. The amount of notice required depends on how long you have resided in the property. As of 2023, the notice periods to end a tenancy agreement for tenants are as follows:
| Duration of a tenancy | Tenants notice periods |
|---|---|
| Less than 6 months | 28-days |
| 6+ months, but less than 1 year | 35-days |
| 1+ year, but less than 2 years | 42-days |
| 2+ years but less than 4 years | 56-days |
| 4+ years but less than 8 years | 84-days |
| 8+ years | 112-days |
At Get Let we always strive to work with tenants to create a win-win situation for both tenant and landlord. For example, it is unlikely in a busy market that a landlord will insist on 112 daysâ notice. We will work with you to strive to lower this notice period.
Move out checklist
In order to ensure a smooth handover and a fast refund of your deposit, there are a few universal steps that every tenant should follow when vacating a property. You should be returning the property fully clean and as it was passed to you, although some wear and tear is expected.
Here is a checklist to assist you:
Clean
It is important that the property is cleaned prior to the final inspection taking place; all goods and rubbish removed, oven clean, fridge and freezer clean and defrosted, microwave clean, presses and wardrobes cleaned out and dusted, skirting boards cleaned, bathrooms and tiles clean, windows clean, etc.
Please ensure that all/any light bulbs that have blown are replaced, and also ensure that you return all keys and fobs, and that you inform your property manager if any of the keys or locks have been changed.
Remove all belongings
Please ensure that all of your belongings are removed from the property before the final inspection. It is important to ensure that you have cleared all wardrobes, presses and storage closets.
Please do not leave any of your possessions in the property unless discussed in advance with your agent.
Photo inventory
Donât forget that your Get Let relationship manager sent you a detailed photo inventory when you moved in, this details the condition of the property and its contents.
If you cannot find your copy of this then request that it is sent to you again.
Repairs
When moving out of your property please inform your Get Let relationship manager of any issues you experienced in the property or anything that is broken so that this can be repaired for any new occupiers.
Utilities
Your Get Let relationship manager shall do meter reads with you on your move out. If your rental accommodation is an apartment and the meters are under lock and key, then it is a good idea to request these from the block management company a few days in advance.
Updating your address and cancelling subscriptions
You will want to ensure that you cancel any subscription services such as internet and TV packages. Some of these companies require a few monthsâ notice, so be prepared!
Please also ensure you inform any relevant parties of your updated address, this may include Revenue, your bank, insurance companies, employer, etc.
Arrange your move out time and date with Get Let
Be sure to arrange a time and date that is convenient for you to meet with your Get Let relationship manager at the property for your move out. Your relationship manager will carry out the final inspection to ensure that the property is being handed back in good condition and take back keys.
Deposit refund
If you adhere to the above and return the property in good condition then your Get Let relationship manager should confirm this to you. You will then send your bank details to him/her.
When a property is returned as it should be then it is our policy to refund deposits within 24 hoursâ of receiving bank details.
If we are unhappy with the condition that a property was returned then we shall flag all of our concerns and look to resolve it in a fair manner to both tenant and landlord.